Our Commitment to Your Satisfaction
At Chipthexux, we approach our return policy with the same careful attention and artistry that we bring to our floral creations. We understand that the ephemeral nature of flowers requires special consideration, and we have crafted our return policy to honor both the delicate nature of our medium and your complete satisfaction.
Our botanically-minded approach to customer care means that we see each arrangement as a living dialogue between artisan and recipient—a conversation we are committed to making harmonious and fulfilling.
Fresh Floral Arrangements
Due to the perishable nature of fresh flowers, we have developed a unique approach to ensuring your satisfaction:
We promise that our fresh floral arrangements will maintain their aesthetic integrity for a minimum of 5 days when cared for according to our provided guidelines. If your arrangement does not meet this standard, we offer a complete satisfaction guarantee.
Documentation
If you're not completely satisfied with the longevity or appearance of your arrangement, please take a photograph within 48 hours of delivery and contact our studio.
Consultation
A member of our floral team will review your concerns and may ask about the environmental conditions in which the arrangement has been kept to better understand the factors affecting its lifespan.
Resolution
Depending on the nature of your concern, we will offer one of the following resolutions:
- A complimentary replacement arrangement
- A studio credit for future purchases
- A full refund to your original payment method
Dried and Preserved Arrangements
Our artisanal dried and preserved arrangements are created to provide lasting beauty and are subject to the following return policy:
Inspection Period
You may return unused dried or preserved arrangements in their original condition within 7 days of delivery if you are not completely satisfied with your purchase.
Return Process
Please contact our studio to initiate a return. We will provide packaging instructions to ensure the safe transit of the arrangement back to our studio.
Refund Options
Upon receipt and inspection of the returned arrangement, we will issue either:
- A full refund to your original payment method (excluding delivery fees)
- A studio credit with an additional 10% value for future purchases
Please note that custom-commissioned dried installations and preserved arrangements created specifically to your specifications are not eligible for return unless there is a significant deviation from the agreed design concept.
Botanical Gifts and Vessels
Our curated selection of botanical gifts, artisanal vessels, and floral accessories may be returned according to the following guidelines:
Return Window
Non-perishable items may be returned within 14 days of purchase if unused and in their original condition with all packaging intact.
Return Process
Please contact our studio to arrange for the return of your item. You may choose to return the item in person at our Birmingham studio or ship it back to us using a tracked delivery service.
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please note that shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective.
Workshop and Event Bookings
Our floral workshops and event services are subject to the following cancellation and refund policy:
Workshop Cancellations
For public workshop bookings:
- Cancellations made 14+ days before the event: Full refund or transfer to another workshop
- Cancellations made 7-13 days before the event: 50% refund or full transfer to another workshop
- Cancellations made less than 7 days before the event: No refund, but you may transfer your booking to another person
Private Event Cancellations
For private events and custom floral installations:
- Cancellations made 30+ days before the event: Full refund of deposit
- Cancellations made 14-29 days before the event: 50% refund of deposit
- Cancellations made less than 14 days before the event: No refund of deposit
Rescheduling Options
We understand that circumstances can change. We offer one complimentary date change for workshop bookings or private events if requested at least 14 days prior to the original date, subject to availability.
In the rare event that we need to cancel a workshop or are unable to fulfill an event booking due to circumstances beyond our control, we will offer a full refund or the option to reschedule to an alternative date.
Contact Us About Returns
If you have any questions about our return policy or need to initiate a return, please don't hesitate to reach out to our team:
Chipthexux
12 Highfield Road
Birmingham B15 3TR
United Kingdom
Email: info@chipthexux.world
Phone: +44 121 654 8792
We aim to respond to all return inquiries within 24 hours during business days.
Last updated: November 12, 2025